Previous incidents

Root cause was a FastAPI + OpenTelemetry incompatibility on the latest 0.137 version. We're investigating how this slipped through our rigorous deployment checks.

Our deepest apologies for the downtime today between 13:17 and 14:18 UTC.

Tens of thousands of businesses trust Polar with their billing, and an incident like this should not happen. We'll publish a full post-mortem in the coming days and take actions to make sure it does not happen again. In the meantime, here's exactly what happened.

We rotate secrets frequently as a security policy. Today we rotated our database credentials – but a flaw in our config, where the credentials were tied to ...

Everything is back to normal.

Everything is up and running again.