Previous incidents
Dashboard can be slower
Resolved Jun 12, 2026 at 4:30pm UTC
Everything is back to normal.
1 previous update
Our database is currently unavailable
Resolved Jun 12, 2026 at 4:30pm UTC
Our deepest apologies for the downtime today between 13:17 and 14:18 UTC.
Tens of thousands of businesses trust Polar with their billing, and an incident like this should not happen. We'll publish a full post-mortem in the coming days and take actions to make sure it does not happen again. In the meantime, here's exactly what happened.
We rotate secrets frequently as a security policy. Today we rotated our database credentials – but a flaw in our config, where the credentials were tied to ...
2 previous updates
All services are unavailable
Resolved May 7, 2026 at 2:45am UTC
Everything is up and running again.
3 previous updates
Login on the sandbox dashboard is temporarily suspended
Resolved Apr 29, 2026 at 8:16am UTC
Login is working correctly in the sandbox again.
Certain tasks are delayed in their processing
Resolved Apr 24, 2026 at 1:07pm UTC
Tasks are being processed timely again.
Ingested events are not showing up
Resolved Apr 23, 2026 at 5:31pm UTC
System events are now showing up again.
Timeouts on the events ingestion
Resolved Apr 22, 2026 at 9:52am UTC
Event ingestion working as expected again
Issue in tax calculations for some jurisdictions
Resolved Apr 15, 2026 at 1:00pm UTC
Checkout links are functional but are returning 0 tax rate.