Incidents and maintenance reported on status page for Polar https://status.polar.sh/ https://d1lppblt9t2x15.cloudfront.net/logos/b5bc7443cdbf8e3be0707b7a9f40a50e.png https://status.polar.sh/ en https://status.polar.sh/maintenance/1115711 Thu, 05 Nov 2026 05:15:00 -0000 https://status.polar.sh/incident/1115711#c0ac530d18acb4881e2916abbddab0f9a033e5602c446daf884c291d0466d593 Maintenance Maintenance completed https://status.polar.sh/maintenance/1115711 Wed, 04 Nov 2026 19:25:37 -0000 https://status.polar.sh/incident/1115711#a06a238b3d427c3fb102962890bd0ca35d556265ad772bd773465c4b34931774 Maintenance As a follow-up to last week’s maintenance, we’ll be performing the second and final part of our scheduled database maintenance on Thursday, November 5 at 05:00 UTC. This completes our migration to a new database provider. Polar will be completely unavailable for around ten minutes while the work is carried out. What to expect during the maintenance window: - **Checkouts**: New checkouts can't be created during maintenance. Customers attempting to check out will need to try again once service is restored. - **Event ingestion**: Events sent during this window won't be ingested. Please make sure any failed ingestion requests are retried once we're back up. - **Background processes**: Subscription renewals, dunning, and other scheduled jobs will resume automatically once everything is up and running. https://status.polar.sh/maintenance/1094801 Thu, 22 Oct 2026 04:14:46 -0000 https://status.polar.sh/incident/1094801#ef278d082cbd7684ffef1cfdc0bdf80d8cfa76cf38e125fe223615d144683369 Maintenance Maintenance completed https://status.polar.sh/maintenance/1094801 Thu, 22 Oct 2026 04:14:46 -0000 https://status.polar.sh/incident/1094801#156533224f7e39f75256359d191d41ee36b307494cd4e14ab0c99255d2f4b2d9 Maintenance Maintenance is completed and everything is up and running again. https://status.polar.sh/maintenance/1094801 Mon, 19 Oct 2026 16:16:45 -0000 https://status.polar.sh/incident/1094801#f8309a1d0af75eb30663ba273b74b66a0ce6ca93da155a62b69e25a9705ad4d2 Maintenance Polar will be completely unavailable for a few minutes while the work is carried out. What to expect during the maintenance window: - Checkouts: New checkouts can't be created during maintenance. Customers attempting to check out will need to try again once service is restored. - Event ingestion: Events sent during this window won't be ingested. Please make sure any failed ingestion requests are retried once we're back up. - Background processes: Subscription renewals, dunning, and other scheduled jobs will resume automatically once everything is up and running https://status.polar.sh/incident/1089148 Tue, 13 Oct 2026 14:33:42 -0000 https://status.polar.sh/incident/1089148#523370df2be06441adfe86f694c1e1d5c1b21d55a253800c235eca87578fab2b Incident The issue is resolved and all resources are operating properly https://status.polar.sh/incident/1089148 Tue, 13 Oct 2026 14:29:00 -0000 https://status.polar.sh/incident/1089148#81776d71dec053e08445bef50861e4ec624cea9c1e0e3400cc6d25457d90ca7d Incident We are currently seeing degrading of event ingestions. The team is investigating. https://status.polar.sh/incident/933127 Wed, 24 Jun 2026 08:00:00 -0000 https://status.polar.sh/incident/933127#a4d8686f2fa8e7b0422b96187a495371db88f7071884686f52b61a90cd3e1bfb Incident Root cause was a FastAPI + OpenTelemetry incompatibility on the latest 0.137 version. We're investigating how this slipped through our rigorous deployment checks. https://status.polar.sh/incident/933127 Wed, 24 Jun 2026 07:36:00 -0000 https://status.polar.sh/incident/933127#e4dd804075bff43ee427d7af6609b18ab27fdd2f02333a6ef65fdc531ecac575 Incident Everything is back to normal https://status.polar.sh/incident/933127 Wed, 24 Jun 2026 07:13:00 -0000 https://status.polar.sh/incident/933127#aaa550109e0f6ddfdae0083573c7c76b5712d4e526dd51f15e73015fa75e5a36 Incident Our API is currently unreachable, a fix is underway. https://status.polar.sh/incident/922075 Fri, 12 Jun 2026 16:30:00 -0000 https://status.polar.sh/incident/922075#38ee4f173787bd6f2303ef878de4f58a58e51499d54abd1fc93a2979055090c3 Incident Everything is back to normal. https://status.polar.sh/incident/922011 Fri, 12 Jun 2026 16:30:00 -0000 https://status.polar.sh/incident/922011#d07975bb107a518a4d99166418ffd1a68c376f14fbfd57ba7ceb099be81177a1 Incident Our deepest apologies for the downtime today between 13:17 and 14:18 UTC. Tens of thousands of businesses trust Polar with their billing, and an incident like this should not happen. We'll publish a full post-mortem in the coming days and take actions to make sure it does not happen again. In the meantime, here's exactly what happened. We rotate secrets frequently as a security policy. Today we rotated our database credentials – but a flaw in our config, where the credentials were tied to the database's Terraform resource, caused Terraform to trigger a full resource replacement. Our production database was replaced. It took us an hour to restore and bring everything back. Was any data lost? No. We run point-in-time recovery with remote backups, hosted on Render with enterprise support. We immediately began a PIT recovery, replaying WAL up to the moment before the Terraform change applied. Recovery completed at 14:16 UTC; we confirmed full data integrity and brought infrastructure back online at 14:18 UTC. A few edge cases we're reconciling now – none involve lost data: - Our API stayed up for ~50s after the latest point in time recovery point and kept accepting event ingestion (which we double-write into Tinybird). A few hundred events landed there; we're going to replay them. - We received 3 Stripe webhooks for in-flight transactions as we went down. We're resolving these and reaching out to the affected customers directly. - After restore, our webhook worker was properly restarted to point to the recovered database. That's fixed; it's catching up now, so webhook delivery is delayed but recovering. Polar is fully operational. The only residual effect was delayed webhook delivery while the worker catched up, which it has now. No action is required on your end. Our post-mortem will detail the full timeline and the guardrails we're adding so this class of failure can't recur, and we’re truly sorry it happened in the first place. https://status.polar.sh/incident/922075 Fri, 12 Jun 2026 14:26:00 -0000 https://status.polar.sh/incident/922075#b4f23e59dda6f0bbb262ad52aa23bbcaf6c41943d4056e33782f8d5f6310024d Incident Some parts of the merchant dashboard may be slower or fail to load as a consequence of our recent database issues. We've noticed that this is leading to slower processing and webhook delivery too. We're working to resolve this soon. https://status.polar.sh/incident/922011 Fri, 12 Jun 2026 14:17:00 -0000 https://status.polar.sh/incident/922011#87ae78b50550ddfffc14819a3a7e49e26e799c753a4c4b98b4ae785d5be60414 Incident Everything should be back to normal. https://status.polar.sh/incident/922011 Fri, 12 Jun 2026 13:25:00 -0000 https://status.polar.sh/incident/922011#fd42d35d34912db1c43e11b2dfa277e5a85fc07084c619e8bf40efe403137624 Incident We're having trouble connecting to our database. We're investigating the issue. https://status.polar.sh/incident/889817 Thu, 07 May 2026 02:45:00 -0000 https://status.polar.sh/incident/889817#77248d46a3e709c7af047f40603bd989ea62c08b161ec84529f60050826a7746 Incident Everything is up and running again. https://status.polar.sh/incident/889817 Thu, 07 May 2026 02:35:00 -0000 https://status.polar.sh/incident/889817#dd2ed4d1a81426f87397d5605fc2cf979298407db2b921901b49f28aca6c7a57 Incident The upstream issue with our database provider has been resolved. We're now working with them to bring everything back up. https://status.polar.sh/incident/889817 Thu, 07 May 2026 02:22:00 -0000 https://status.polar.sh/incident/889817#1c9add33981fd7218b7f4120bc2a04480540894f9e06038ec0f22edf0be3f93a Incident Our database provider has notified us that they've identified the root cause and are implementing a fix https://status.polar.sh/incident/889817 Thu, 07 May 2026 02:10:00 -0000 https://status.polar.sh/incident/889817#421a9255f928ffcedaa9d33665cb774263ba3f88e620a41ea4bd65416c5a872a Incident Due to issues with our database provider, all services are currently unavailable. We're working with them to get this resolved as quickly as possible. We're sorry for the inconvenience. https://status.polar.sh/incident/883023 Wed, 29 Apr 2026 08:16:00 -0000 https://status.polar.sh/incident/883023#bbc6cc1bb527fe070a141e13c024d121b58666ef32fb5a75f9a3d4096a484a59 Incident Login is working correctly in the sandbox again. https://status.polar.sh/incident/878916 Fri, 24 Apr 2026 13:07:00 -0000 https://status.polar.sh/incident/878916#46ee41bf4922b5bfbcde4aacc5695e0cf0daff6785d3fc986a79c001d4e00684 Incident Tasks are being processed timely again. https://status.polar.sh/incident/878320 Thu, 23 Apr 2026 17:31:00 -0000 https://status.polar.sh/incident/878320#5abbf8b228c5c3c9bff8eb36f726fb7eef38c84af2b9353fc66f7a9e9b8887d2 Incident System events are now showing up again. https://status.polar.sh/incident/877148 Wed, 22 Apr 2026 09:52:00 -0000 https://status.polar.sh/incident/877148#03957e669b9941198d02567d501161aed961099d9fdaf6fafaf09a265945ec20 Incident Event ingestion working as expected again https://status.polar.sh/incident/872049 Wed, 15 Apr 2026 13:00:00 -0000 https://status.polar.sh/incident/872049#14525dd178269ada242c2426dfa6ffb600b4d83db708862e9e55e4b55c3fcf50 Incident Checkout links are functional but are returning 0 tax rate. https://status.polar.sh/incident/746927 Mon, 20 Oct 2025 12:16:00 -0000 https://status.polar.sh/incident/746927#3bb347904ce0632fd7ca1cf71f3547de130e1b4889d5e19c712c91a612d30dcf Incident Downstream issues appear to have been resolved or mitigated. We're still monitoring the issue until AWS & Vercel declare the issue fully resolved on their end. https://status.polar.sh/incident/746927 Mon, 20 Oct 2025 08:16:00 -0000 https://status.polar.sh/incident/746927#f02b475ff84feca826188f8f575771035510dd0e88a8d67c18225696db3e3437 Incident We're seeing degraded performance of our dashboard & checkout flows due to issues at our downstream hosting providers (Vercel & AWS). Webhooks and payment processing are not affected. https://status.polar.sh/maintenance/713970 Thu, 28 Aug 2025 06:28:01 -0000 https://status.polar.sh/incident/713970#0418249e14c250dfb873fc1636a51ebb40a789abfc41cd3b6da095367ee43f1b Maintenance We wanted to let you know that **Polar will undergo scheduled maintenance on Thursday, September 11th, 2025, at [07:00 AM UTC](https://www.inyourowntime.zone/2025-09-11_07.00_UTC)**. The maintenance window will last approximately **5 minutes**, during which the platform may be temporarily unavailable. This short downtime will allow us to improve the resiliency and performance of Polar as we continue to grow and serve you better. https://status.polar.sh/maintenance/516068 Thu, 20 Feb 2025 10:00:00 -0000 https://status.polar.sh/incident/516068#45afa6499f61e0432c8a7e7824fdc5080c02fe5c1c3bc78619eb99bda1cac83a Maintenance Our underlying cloud hosting provider performed storage maintenance for all of their databases. Downtime lasted 2min during this maintenance window.